Job Title:  Universal Technician III - Tech Ops
Company:  Buckeye Broadband
Job Function:  Operations
Job Type:  Full-Time
Job Location (Short):  OH-Toledo
Requisition Id:  31505
Job Description

ABOUT BUCKEYE BROADBAND

Buckeye Broadband is the leading provider of High-Speed Internet, Cable TV, and phone services in northwest Ohio and southeast Michigan. Our 600+ employees are committed to excellence and innovation, and are encouraged to volunteer in their local communities in which we live and provide service. Buckeye Broadband offers an inclusive total rewards package, which includes the following benefits for all full-time employees:

  • Competitive Pay
  • Comprehensive Health Benefits
  • 401K Retirement Savings
  • Paid Time Off
  • Discounted Cable and Internet (Within Service Area)
  • Career Development
  • Wellness & Fitness Programs
  • Community Involvement Opportunities

JOB TITLE: Universal Technician III

DEPARTMENT: Technical Operations

 

JOB SUMMARY

The Universal Technician III is the final step in a progression to a Universal Technician III.  Universal Technician III is responsible for all aspects of the installation of the CATV/fiber drop system from the tap/enclosure to the TV in customer’s homes.  This includes the outside drop, activation of the drop, proper NEC grounding, proper splicing of fiber, proper placement and installation of fiber NID, proper signal termination, placement of all electronics in the home to include splitters, set top converters and modems, ONTs and phones, customer education on specified home premise equipment and wreck out and removal of abandoned cable on the home. Universal Technician III tests and repairs cable, fiber and satellite television signals and associated equipment at subscribers’ premises. Universal Technician III also runs trouble tickets from in-house to first passive in the run, or fiber enclosure tap including forward, return, ingress, leakage, light levels, Telephony, DCT, and HD. Universal Technician III can install and troubleshoot business subscribers’ phone, data and video servies as well as all facets of the customer facing responsibilities. Interfaces with the following positions within the organization: Business Operations, IP Group, OSC, Technical Support, and Telesystem. Reports to a Customer Facing Supervisor, there are no direct reports to this position.

 

ESSENTIAL JOB FUNCTIONS

  • Timely and accurate completion of all installation work orders assigned daily.
  • Performing the basic installation related to BAU, including new connect, reconnect, disconnect, converter installation (HD/DVR/DIG), wall fish, additional outlets, rewires, and customer education.
  • Maintaining a working relationship with managers and maintenance people in assigned areas.
  • Completing all work within the contracted company specifications.
  • Performing the basic installation related to BEX, including HSD and Wireless.
  • Performing installation related to Buckeye Phone, including alarm configurations.
  • Must be able to perform the basic functions related to troubleshooting and diagnostics of service problems.
  • Reporting any system problems or damages to the Customer Facing Supervisor or the Operations Support in a timely manner.
  • Performing the basic functions related to troubleshooting and diagnostics of service problems.
  • Performing trouble tickets from in the home up to the first passive before the subscriber tap/fiber enclosure with tap in a timely and courteous manner, including troubleshooting and repairing forward signals, return signals, powering, ingress, leakage and all other issues as they related to subscriber service calls.
  • Using troubleshooting test equipment including but not limited to signal level meters, volt meters, digital signal meters, leakage meters, fusion splicers, PON meters, and cable modem test meter.
  • Driving a Company vehicle to and from various job sites in the performance of regular job functions.        
  • Safely operating all equipment essential to complete work, including but not limited to extension ladders and bucket trucks and staying within safety weight limits.
  • Completing service orders clearly, completely, and accurately per procedure on a timely basis.
  • Maintaining inventory of all cable and fiber equipment in their possession.
  • Reading cable and fiber blue prints.
  • Using proper phone, text and email etiquette.
  • Following and enforcing the Company’s policies and procedures, including the EEO guidelines and safety, at all times.
  • Performing any miscellaneous department duties as needed.

 

JOB REQUIREMENTS

Education and Experience

  • High School diploma or equivalent - required
  • 12 months of previous experience in the Telecommunications industry – required
  • Math ability to the 12th grade level - preferred
  • Ability to read and spell English properly - required
  • Physical ability to climb poles and ladders - required
  • Physical ability to lift 80 pound objects - required
  • Attention to detail - required

Other Requirements

  • Verbalize a commitment to provide value service to the contracted customer;
  • Verbalize an interest and commitment to meeting the goals of the Company through assisting customers;
  • Background record that meets Company standards;
  • Valid driver’s license and driving record that meets company standards at all times;
  • Reliable means of transportation at all times;
  • Present professional appearance and demeanor;
  • Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.
  • Display technical expertise - keep technical skills current; effectively applies specialized knowledge and skills to perform work tasks; understands and masters the technical skills, knowledge, and tasks associated with his/her job; shares technical expertise with others;
  • Problem Solving/Analysis - Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts;
  • Productivity - Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
  • Ability to work independently, with little or no supervision.
  • Ability to work with customers, management, fellow workers and the public in a professional, courteous, and positive manner.

Core Competencies

  • Agile – Embraces change; adaptable and flexible; sense of urgency;
  • Innovative – Uses critical thinking; Creativity; Continuous learning; Challenges the status quo;
  • Customer Focused – External/Internal; Creates the exceptional customer experience; demonstrates a sales and service mentality;
  • Collaborative – Teamwork, Proactive knowledge sharing, Constructive Conflict;
  • Accountable – See it, Own it, Solve it, Do it; Hold each other accountable.

 

PHYSICAL DEMANDS

Walking, kneeling, standing, regularly lifting up to 80 pounds, stooping, crawling, climbing telephone poles, stairs, and ladders, sitting, driving, hearing, talking, vision, use of hands and fingers to grasp, hold, pick-up, rotate, keyboard, etc.

Ability to work at elevated heights upwards of 30/40 feet for extended time. Ability to work in confined spaces (attics and crawlspaces) for extended time.

 

WORKING CONDITIONS

  • The regular shift for a Universal Technician III is 8 hours a day, 5 days a week;
  • The Universal Technician III is a union position through Teamsters Local 20;
  • Overtime, including holidays, weekends, and nights as required by the Company. The universal technician III may be mandated to work overtime.
  • Call-out duty when necessary and assigned by the Supervisor Technical Operations;
  • The Universal Technician III completes a majority of the work off Company premise and outside in all weather conditions.
  • The Universal Technician III regularly drives a Company vehicle in the performance of his/her job duties and therefore must maintain a driver record that meets insurability standards.  As such, the Universal Technician III is subject to periodic records check, and will be required to give written approval upon request. 
  • The Universal Technician III regularly carries, lifts, places and climbs a ladder in the performance of his/her job duties.  This includes removing and replacing the ladder on the top of the truck.
  • The Universal Technician III works in a competitive environment, and as such works to consistently present a positive, proactive meeting of customer needs.
  • Company is a drug-free workplace.  All employees are required to adhere to the Company’s drug-free workplace programs and policies. Pre-employment testing is mandatory along with random testing throughout continued employment.
  • The duties assigned, the hours worked, and the status of this position are subject to change as the needs of the company changes.

 

USE OF COMPANY RESOURCES, EQUIPMENT, AND CONFIDENTIAL INFORMATION

Company resources, equipment, and information are provided to employees to facilitate work.  They may not be used for purposes other than work without proper authorization.  Any unauthorized use of Company resources, equipment, or information is strictly prohibited.  Any unauthorized use of customer data or any other company information gained via any company resource is a breach of confidentiality and is strictly prohibited.  Any unauthorized use of company resources, equipment information, and/or breaches of confidentiality may be cause for termination of employment.

 

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this job.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Buckeye Broadband is an Equal Opportunity Employer (EOE)
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