Position Summary
The Universal Technician I is the first step in a progression to a Universal Technician III.
The Universal Technician I is required to transition into a Universal Technician II within 6 months and a 
Universal Technician III within 12 months.
The Universal Technician I is responsible for all aspects of the installation of the CATV drop system from 
the tap to the TV in customer’s homes. This includes the outside drop, activation of the drop, proper NEC 
grounding, proper signal termination, placement of all electronics in the home to include splitters, set top 
converters and modems and phones, customer education on specified home premise equipment and 
wreck out and removal of abandoned cable on the home.
There are no direct reports to this position.
Essential Functions
• Timely and accurate completion of all installation work orders assigned daily;
• Performing the basic installation related to BAU, including new connect, reconnect, disconnect, 
converter installation (HD/DVR/DIG), wall fish, additional outlets, rewires, and customer 
education;
• Maintaining a working relationship with managers and maintenance people in assigned areas;
• Performing the basic installation related to BEX, including HSD and Wireless;
• Performing installation related to Buckeye Phone, including alarm configurations and entry doors, 
Arris Whole Home (BMG) product, and TiVo;
• Reporting any system problems or damages to the Customer Facing Supervisor or the 
Operations Support in a timely manner;
• Performing the basic functions related to troubleshooting and diagnostics of service problems;
• Driving a Company vehicle to and from various job sites in the performance of regular job 
functions; 
• Safely operating all equipment essential to complete work, including but not limited to extension 
ladders and bucket trucks and staying within safety weight limits;
• Completing work orders clearly, completely, and accurately, and turning them into a Customer 
Facing Supervisor on a timely basis;
• Maintaining inventory of all cable equipment in their possession;
• Any money collected in the field from subscribers until turned into management at the end of the 
work shift;
• Reading cable blue prints;
• Using proper phone etiquette;
• Following the Company’s policies and procedures, including the EEO and safety guidelines, at all 
times;
• Other duties as deemed necessary and are within acceptable margins of the department's goals.
Education and Experience Requirements
• High School diploma or equivalent - required
• Ability to read and spell English properly - required
• Physical ability to climb poles and ladders - required
• Physical ability to lift 60 pound objects - required
• Attention to detail - required
• Math ability to the 12th grade level - preferred
• 1 year of previous experience in the Telecommunications industry – preferred

 Core Competencies
• Agile – Embraces change; adaptable and flexible; sense of urgency;
• Innovative – Uses critical thinking; Creativity; Continuous learning; Challenges the status quo;
• Customer Focused – External/Internal; Creates the exceptional customer experience; 
demonstrates a sales and service mentality;
• Collaborative – Teamwork, Proactive knowledge sharing, Constructive Conflict;
• Accountable – See it, Own it, Solve it, Do it; Hold each other accountable.

Other Skills and Requirements
• Verbalize a commitment to provide value service to the contracted customer;
• Verbalize an interest and commitment to meeting the goals of the Company through assisting 
customers;
• Valid driver’s license;
• Acceptable driving record;
• Legal record that meets company standards;
• Background record that meets Company standards;
• Reliable means of transportation at all times;
• Present professional appearance and demeanor;
• Strictly maintains confidentiality of financial and/or other information acquired in the course of 
work; discloses only when authorized, unless legally obligated to do so.

Working Conditions and Physical Demands
• Physical Demands:
• Walking, kneeling, standing, regularly lifting up to 75 pounds, stooping, crawling, climbing 
telephone poles, stairs, and ladders, sitting, driving, hearing, talking, vision, use of hands and 
fingers to grasp, hold, pick-up, rotate, keyboard, etc.
• Working Conditions:
• The Universal Technician I is a union position through Teamsters Local 20;
• The regular shift for a Universal Technician I is 8 hours a day, 5 days a week;
• Overtime, including holidays, weekends, and nights as required by the Customer Facing 
Supervisor or other designated Company personnel;
• Call-out duty when necessary and assigned by the Customer Facing Supervisor;
• All uniforms, tools and personal equipment (hard hats, safety equipment, boot allowance) will be 
provided by the company;
• The Universal Technician I will be subject to random drug/alcohol screens;
• The Universal Technician I will be subject to periodic driving records checks, and will be required 
to give written approval upon request;
• The Universal Technician I will be paid according to the contract as defined in Appendix “C”.
The physical demands described here are representative of those that must be met by an employee to 
successfully perform the essential functions of this job. Reasonable accommodations may be made to 
enable individuals with disabilities to perform the essential functions.