Job Title:  Universal Technician I
Company:  MaxxSouth Broadband
Job Function:  Operations
Job Type:  Full-Time
Job Location (Short):  MS-Booneville
Requisition Id:  31472
Job Description

JOB SUMMARY 

  • The Universal Technician I is a customer-facing position that is responsible for all aspects of the installation of the fiber and coaxial drop system from the tap to the end user device in the customer’s home. This includes the outside drop, activation of the drop, proper NEC grounding, proper signal termination, placement of all electronics in the home to include splitters, routers, modems and phones, customer education on specified home premise equipment and wreck out and removal of abandoned cable on the home. 

  • The Universal Technician I is the first step in the progression to Universal Technician III.  

  • The Universal Technician I is required to transition into a Universal Technician II within 3 months. 

  • The Universal Technician I is required to pass the following NCTI courses: Installer and Consumer Digital Electronics in order to advance to Universal Technician II. 

  • The Universal Tech I reports to the Technical Operations Supervisor and has no direct reports. 

  

ESSENTIAL JOB FUNCTIONS 

The Universal Technician I: 

  • Plans network installations by studying customer orders, plans, manuals, and technical specifications; 

  • Prepares installation diagrams; 

  • Completes the basic installation of new connects, reconnects, disconnects, customer premise equipment (HD/DVR/DIG), wall fish, additional outlets, and rewires as assigned daily in an accurate and efficient manner; 

  • Installs HSD and wireless; 

  • Installs fiber to the home, including Optical Network Terminal (ONT) and streaming devices; 

  • Reads system design maps (blueprints); 

  • Documents network by labeling and routing equipment and cables and recording configuration diagrams and specifications; 

  • Employs basic troubleshooting and diagnostic strategies to resolve service issues and test network back-up procedures; 

  • Verifies service by testing circuits and equipment; 

  • Identifies, corrects, and/or escalates issues to the Technical Operations Supervisor, Maintenance, and/or Dispatch; 

  • Drives a company vehicle to and from various job sites;   

  • Safely operates all equipment essential to complete work, including but not limited to extension ladders and bucket trucks; 

  • Maintains inventory of all equipment in their possession; 

  • Conducts inventory on supplies, places orders, and verifies receipts; 

  • Follows the company’s policies and procedures, including the EEO and safety guidelines, at all times; 

  • Other duties as assigned. 

  

JOB REQUIREMENTS 

Education and Experience 

  • High School diploma, G.E.D., or equivalent – required 

  • Formal electronics training, NCTI, SCTE Certification or equivalent - preferred 

  • 1 year of previous experience in the Telecommunications industry – preferred 

  

Core Competencies 

  

  • Accountability & Dependability - Effective and efficient. Delivers the right results on time. Takes responsibility and ownership for decisions, actions and results. 

  • Adaptability & Flexibility – Embraces change. Exhibits openness to learn and unlearn ideas, programs, systems and structures. 

  • Decision Making & Problem Solving – Uses critical thinking. Makes sound, ethical and logical job-related decisions. 

  • Service & Relationships – Collaborative and proactive. Fosters positive working relationships in a diverse workplace. Respects colleagues and customers. 

  

Other Requirements 

  • Background record that meets company standards; 

  • Must be detail-oriented and organized; 

  • Ability to perform physically demanding work; 

  • Ability to work non-standard work hours (evenings, weekends, etc.); 

  • Reliable means of transportation at all times; 

  • Present professional appearance and demeanor; 

  • Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so. 

  

  

PHYSICAL DEMANDS 

Walking, kneeling, standing, climbing poles and ladders, stooping, sitting, driving, hearing, talking, vision (close, distant, color, depth perception, adjust focus), and use of hands and fingers. Light lifting of 75 lbs. is occasionally needed. 

  

WORKING CONDITIONS 

  • The Universal Technician I is a full time, non-exempt position.  

  • The Universal Technician I position is Monday through Friday, or Tuesday through Saturday. Schedules are subject to change and could include evenings, weekends and holidays. 

  • Overtime may be required.  

  • The Universal Technician I is required to drive on the job as needed and is subject to regular MVR checks.  He/she must maintain a valid driver’s license and maintain a driving record the meets company standards for an insurable driver at all times. Any time these conditions are not met, he/she must not drive on the job and must immediately report it to their supervisor.  

  • The majority of work is completed off company premises and outside in all weather conditions. 

  • The Company is a drug-free workplace. All employees are required to adhere to the Company’s drug-free workplace programs and policies.  Pre-employment testing is mandatory along with random testing throughout continued employment. 

  • The duties assigned, the hours worked, and the status of this position are subject to change as the needs of the company changes. 

MaxxSouth Broadband is an Equal Opportunity Employer (EOE)
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