The Sales Support Analyst supports the Sales Department by reviewing the request for proposal from the sales team to evaluate the product and service costs and retail pricing to ensure the business will be profitable for the company and competitive in the marketplace. The Sales Support Analyst reviews the documentation received on the final contract for completeness before executing the order. The Sales Support Analyst is responsible for coordinating all facets of the contract implementation with all departments through constant and accurate dissemination of information.

The Sales Support Analyst reports directly to the Manager, Sales Operations.

There are no direct reports to this position.

• The Sales Support Analyst is accountable for:

• Qualifying large complex/multi-product opportunities brought by sales team members and Agents as a viable sale;

• Analyzing request for proposals and objectively determine if this is a good fit for Telesystem;

• Working with sales personnel, engineering team and external partners to create proposals for sales opportunities;

• Applying critical thinking when looking at opportunities and make a decision based on the customer(s) needs to provide the appropriate custom Telesystem solution;

• Collaborating with multi-departments to ensure timeliness of quotes and orders regarding any other necessary requirements are gathered to submit an accurate proposal to customer/sales person/external agent.

• Organizing and presenting data in a way that is both easy for the customer to understand and visually appealing;

• Gathering and analyzing data of potential solutions to qualify a decision to ensure they meet financial requirements set by management and are competitive in the marketplace;

• Negotiating with external carriers to effectively communicate pricing concessions required to ensure competitive market pricing;

• Tracking sales opportunities to ensure any additional requirements or potential stop gaps within carriers or footprint are satisfied;

• Managing ICB process for special pricing requests or technical request outside of standard product catalog;

• Generating and processing contracts for sold opportunities making sure implementation team has everything they need in a timely manner to provision the sold services and products;

• Training agents and employees on quoting and CRM systems;

• Following and enforcing the Company’s policies and procedures, including the EEO guidelines and safety, at all times;

• Processing sales orders and related forms upon receipt in a timely fashion to deliver service and increase the time to revenue for services requested.

• Reviewing documents submitted for accuracy and consistency with contract terms prior to processing sales order. (Quotes, Contracts, etc.)

• Tracking all sales orders through the process to ensure that no orders are missed, timely processing and to facilitate generation of metrics.

• Performing any miscellaneous department duties as needed.

• High School Diploma or equivalent - required

• Proficiency in Microsoft Office: Excel, Word, PowerPoint, Outlook, - required

• 2-4 year experience working with a professional sales team in the following areas -required:
  • experience with data analysis and mining
  • creating quote proposals
  • negotiation with vendors/carriers

• Exceptional interpersonal and external communications both orally and written – required.

• Strong organizational and operational planning skills in a sales focused environment – preferred.

• Minimum 1 year experience with a CRM software; navigation of systems - preferred

• Experience in the telecommunications industry - preferred

• Agile – Embraces change; adaptable and flexible; sense of urgency;

• Innovative – Uses critical thinking; Creativity; Continuous learning; Challenges the status quo;

• Customer Focused – External/Internal; Creates the exceptional customer experience; demonstrates a sales and service mentality;

• Collaborative – Teamwork, Proactive knowledge sharing, Constructive Conflict;

• Accountable – See it, Own it, Solve it, Do it; Hold each other accountable.

• Deliver Results – Strategic planning and execution; Makes decisions in the best interest of the Company; Knows and responds to the business climate; Manages ambiguity

• Displays Leadership – Role Model; Communicates vision; possesses Emotional Maturity; Manages Risks; Resiliency; Business Acumen

• High attention to detail;

• Strong organization skills;

• Strong presentation skills;

• Excellent time management;

• Background record that meets Company standards;

• Reliable means of transportation at all times;

• Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.

• Valid driver’s license and driving record that meets company standards at all times (used if driving is required)

• The Sales Support Analyst is a salaried, exempt position. The regular work hours are 40 hours, Monday – Friday. These hours may vary to accommodate the needs of the company.

• The Sales Support Analyst will be subject to periodic records checks and drug checks and will be required to give written approval upon request.

• The Company is a drug-free workplace. All employees are required to adhere to the Company’s drug-free workplace programs and policies. Pre-employment testing is mandatory.

• The duties assigned, the hours worked, and the status of this position is subject to change as the needs of the company changes.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Company resources, equipment and information are provided to employees to facilitate work. They may not be used for purposes other than work without proper authorization. Any unauthorized use of company resources, equipment or information is strictly prohibited. Any unauthorized use of customer data or any other company information gained via any company resource is a breach of confidentiality and is strictly prohibited. Any unauthorized use of company resources, equipment information and/or breaches of confidentiality may be cause for termination of employment.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required and may be expanded or changed to include other duties or responsibilities that management may deem necessary from time to time.