JOB SUMMARY

• The Maintenance Technician will be responsible for Identifying faults within the subscriber drop, feeder/distribution and trunk systems to ensure proper signal level, picture quality and compliance with all local, state, federal and MaxxSouth requirements and standards.
• The Maintenance Technician will be responsible for auditing the system and terminate unauthorized connections.
•  The Maintenance Technician will be responsible for activating new plant and perform preliminary proof.
• The Maintenance Technician reports to the Technical Operations Supervisor

ESSENTIAL JOB FUNCTIONS

The Maintenance Technician is accountable for the following items:

• Performing overall troubleshooting of cable television service.
• Identifying and repair various feeder cable, using Volt Ohm Meter, signal level meters including QAM and analog signals, time domain reflection meter and return system test equipment.
• Identifying and repair fiber and nodes using OTDRS and power meters.
• Interfacing with customers to provide them with knowledge of existing and new services in a professional manner.
• Performing Digital and High Definition installs and service calls using DTV, HDMI and component video connections.
• Performing HSD cable modem installs and service calls working with Windows XP, 98 and NT operating systems.
• Repairing signal leakage and decimation.
• Splicing all types of cable as required.
• Understanding of RF design and system prints.
• Responsible for the completion of all daily service installation activity scheduled…including completion of work orders, sales orders, vehicle reports and other required paperwork.
• Safely operating all equipment essential to complete work, including but not limited to extension ladders and bucket trucks and staying within safety weight limits in inclement weather.
• Performing Standby system service (on-call) as scheduled by the technical services group.
• Following the Company’s policies and procedures, including the EEO and safety guidelines, at all times;
• Other duties as deemed necessary and are within acceptable margins of the department's goals

JOB REQUIREMENTS

Education and Experience

• High School Diploma or GED – required
• Minimum two (2) years prior cable technical experience.
• Computer literate with knowledge of Windows software.
• General knowledge of residential Cable TV, Internet, and Phone services – Required

• Formal electronics training, NCTI, SCTE Certification or equivalent preferred.
• Ability to perform physically demanding work and lift minimum of 75 lbs.
• Customer relation skills.
• Team oriented
• Must be team oriented, self-motivated and well organized.

Other Requirements

• Background record that meets Company standards;
• Reliable means of transportation at all times;
• Present professional appearance and demeanor
• Performing any miscellaneous duties as needed.
• Overtime may be required; On-call rotation may be required.
• Ability to work non-standard hours (evenings, weekends, etc.
• Valid driver’s license and driving record that meets company standards at all times.