Job Title:  Lab, Research and Development Technician
Company:  Telesystem
Job Function:  Sales
Job Type:  Full-Time
Job Location (Short):  OH-Holland | OH-Lima | OH-Northwood | OH-Oregon | OH-Perrysburg | OH-Sandusky | OH-Toledo
Requisition Id:  31407
Job Description

For over 25 years, Telesystem has been empowering businesses across the country with a range of innovative network, communication and collaboration solutions designed to address the business-specific needs of each customer, such as SD-WAN, Managed WiFi, Hosted VoIP, Managed Security, Dedicated Internet, and Unified Communications. Guided by strategic partnerships and a customer-centric mission, these customized solutions are backed with white-glove implementation and 24/7 US-based support.

Telesystem currently delivers enterprise collaboration solutions and networking services to businesses in 45 states, DC and four foreign countries. Our customers include hospitals, universities, local public and private school districts, banks, multi-location retail establishments and regional government offices, to name a few.

OB TITLE: Lab, Research and Development Technician 

DIVISION: Telesystem 

DEPARTMENT: Product Development 

 

JOB SUMMARY 

  • The Lab, Research & Development, Lab Technician possesses an understanding of engineering lab standards and computer networking. Under the supervision of Product Development Team, the Lab Technician is responsible for executing lab testing procedures, creating and updating lab documentation, and the installation and setup of hardware and software platforms. The Lab Technician will develop an understanding of  network engineering, radio frequency networks, Internet Protocol switching, Internet Protocol routing, virtual server environments, and AC/DC power specifications. 

  • The Lab, Research & Development, Lab Technician reports directly to the Manager, Product Development. 

  • There are no direct reports to this position. 

 

 

ESSENTIAL JOB FUNCTIONS 

The Lab, Research & Development, Lab Technician is responsible for: 

  • Executing approved test plans and recording results with an excellent attention to detail; 

  • Updating Lab documentation, drawings, and records in accordance with change control procedures; 

  • Collaborating with the Product Development Team to monitor the various lab networks to ensure that performance and availability are in line the expectations of our customers; 

  • Collaborating with other Engineering and Operations teams to ensure testing is executed to meet customer needs and expectations; 

  • Assisting with racking equipment, powering equipment, and making network connections; 

  • Working with networking equipment and testing software; 

  • Handling sensitive or confidential information with honesty and integrity; 

  • Learning how to work as part of the Product Development team to compile and analyze data, track test results, and support the company or clients; 

  • Taking on additional tasks or projects to learn more about Lab, Research, Development and Engineering Practices; 

  • Following and enforcing the Company’s policies and procedures, including the EEO guidelines and safety, at all times; 

  • Performing any miscellaneous department duties as needed. 

 

JOB REQUIREMENTS 

Education and Experience 

  • High School Diploma or GED - Required 

  • Collegiate level Engineering, Information Technology, Computer Science or related technical degree – Preferred 

  • Three (3) Years’ previous experience in a Technical field demonstrating any or all the following - Required 

  • Basic understanding of the setup and troubleshooting of enterprise switched and routed networks; 

  • Basic understanding of industry standard routing, switching, and internet protocols; 

  • Basic understanding of security solutions and protocols; 

  • Basic understanding of  GPON, DOCSIS, and SIP technologies; 

  • Basic understanding of  VM Ware, LINUX, UNIX, and Windows; 

  • Basic understanding of scripting and automation; 

  • Basic understanding of  MS Office, Multi-line phone, and other office equipment; 

Core Competencies 

  • Agile – Embraces change; adaptable and flexible; sense of urgency; 

  • Innovative – Uses critical thinking; Creativity; Continuous learning; Challenges the status quo; 

  • Customer Focused – External/Internal; Creates the exceptional customer experience; demonstrates a sales and service mentality; 

  • Collaborative – Teamwork, Proactive knowledge sharing, Constructive Conflict; 

  • Accountable – See it, Own it, Solve it, Do it; Hold each other accountable. 

Skills 

  • High level of efficiency, accuracy, attention to detail, organizational skills and responsibility; 

  • Motivation and strong desire to take on new challenges and learn as much as possible; 

  • Math Skills at 12th grade level; 

  • Demonstrates ability to read, write, and speak English in clear, concise sentence structure with accurate spelling and grammar. 

Other Requirements 

  • Background record that meets Company standards; 

  • Reliable means of transportation at all times; 

  • Present professional appearance and demeanor; 

  • Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so. 

  • Valid driver’s license and driving record that meets company standards at all times.  

 

PHYSICAL DEMANDS  

May include walking, kneeling, standing, stooping, sitting, driving, hearing, talking, vision (close, distant, color, depth perception, adjust focus), and use of hands and fingers.  Light lifting of 50 lbs. may be occasionally needed. 

 

WORKING CONDITIONS 

  • The Lab, Research & Development, Lab Technician is a salaried, exempt position. The regular work hours are 40 hours, Monday – Friday.   The regular work hours may vary to accommodate the needs of the department. 

  • The Lab Research and Development Technician works in an automated business office environment with business office equipment including telephones, personal computers, copy machines, personal equipment such as iPads, tablets, and FAX equipment. 

  • The Lab Research and Development Technician, is required to drive on the job as needed and is subject to regular MVR checks.  He/she must maintain a valid driver’s license and maintain a driving record the meets Company standards for an insurable driver at all times.  Any time these conditions are not met must not drive on the job and must immediately report it to their manager. 

  • The Company is a drug-free workplace.  All employees are required to adhere to the Company’s drug-free workplace programs and policies.  Pre-employment testing is mandatory.  

  • The duties assigned, the hours worked, and the status of this position is subject to change as the needs of the company changes. 

 

USE OF COMPANY RESOURCES, EQUIPMENT AND CONFIDENTIAL INFORMATION 

Company resources, equipment, and information are provided to employees to facilitate work.  They may not be used for purposes other than work without proper authorization.  Any unauthorized use of Company resources, equipment, or information is strictly prohibited.  Any unauthorized use of customer data or any other company information gained via any company resource is a breach of confidentiality and is strictly prohibited.  Any unauthorized use of company resources, equipment information, and/or breaches of confidentiality may be cause for termination of employment. 

 

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this job.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. 

 

I am in receipt of a copy of this job description.  I understand my supervisor’s explanation of what is expected of me in this position and of each of my questions regarding my job responsibilities.  By signing this document, I agree to work towards the successful achievement of the above tasks. 

Telesystem is an Equal Opportunity Employer (EOE)
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