JOB SUMMARY 

The Field Sales Manager is responsible for the direct supervision and performance management of MaxxSouth’s Business Class and Field Sales Team. The Field Sales Manager is expected to promote a positive, customer-first attitude, effectively plan and execute strategic sales initiatives that align with the Company’s organizational objectives and contribute to business growth and customer retention. The Field Sales Manager reports directly to the Director, Sales and Marketing; and the positions that directly report to this role include Business Service Representatives and TAC Team II/Sales Engineer. 

ESSENTIAL JOB FUNCTIONS 

The Field Sales Manager: 

• Oversees daily sales operations and monitors performance to ensure assigned teams are trending to hit monthly quotas and KPIs; 

• Develops and implements Outbound strategic sales plans to grow and retain the Company’s customer base and provide exceptional customer service; 

• Ensures revenue and performance standards for all field sales representatives are clearly defined, communicated, executed, and achieved; 

• Onboards, trains, and mentors new Business Service Representatives on effective sales techniques, product knowledge, and Outbound sales best practices; 

• Monitors performance metrics to identify and act on both positive and negative performance trends to ensure that revenue goals and performance standards are met, assessing training and coaching needs and creating opportunities for performance improvement; 

• Owns the performance management cycle of direct reports to include annual employee performance reviews, goal setting, coaching, discipline, etc. 

• Drives team efficiency and productivity while fostering a work environment that is engaging and slightly competitive, encourages positivity and accountability, supports collaboration and teamwork, and is fair, unbiased, and consistent; 

• Manages customer complaints and collaborates effectively with interdepartmental leadership to resolve complex escalations and provide high levels of customer satisfaction; 

• Hosts team meetings and one-on-ones on a regular cadence and communicates changes to the Company’s products, services, promotions, pricing, procedures, and processes in a timely manner to ensure that assigned teams are well informed; 

• Performs real-time evaluations of individual sales team members, providing positive and negative feedback on customer interactions; 

• Represents MaxxSouth at Company-sponsored and community events and encourages team participation in community engagement activities; 

• Creates and maintains work schedules, thoroughly reviews and approves time sheets, and manages time-off requests for direct reports, ensuring adequate coverage of assigned territories; 

• Ensures the confidentiality of all customer information; 

• Follows and enforces the Company’s policies and procedures, including the EEO guidelines and safety, at all times; 

• Manages the department’s monthly budget, ensuring expenditures align with company financial goals, tracking expenses, and providing regular reports to senior management; 

• Performs miscellaneous duties as necessary. 

JOB REQUIREMENTS 

Education and Experience 

• High School diploma/equivalent – required 

• Associates Degree in sales management or a similar field of study - Preferred 

• Previous experience in a management, supervisory, or team lead role - required 

• 5+ years of B2B sales experience – required 

• 3+ years of telecommunications experience - required 

• Advanced knowledge of Microsoft Office (Word, Excel, and PowerPoint), Smartsheets, and Tableau - required 

• Working knowledge of CSG - preferred 

• Multi-Dwelling Unit experience - preferred 

PHYSICAL DEMANDS 

Walking, kneeling, standing, stooping, sitting, driving, hearing, talking, vision (close, distant, color, depth perception, adjust focus), and use of hands and fingers. Light lifting of 25 lbs. is occasionally needed. 

WORKING CONDITIONS 

• The Field Sales Manager is a full-time, salaried position. The regular work hours are 8AM-5PM Monday – Friday. 

• The Field Sales Manager works in an automated business office environment with business office equipment including telephones, personal computers, copiers, and FAX machines. 

• The Field Sales Manager is required to drive on the job as needed and is subject to regular MVR checks. He/she must maintain a valid driver’s license and maintain a driving record the meets Company standards for an insurable driver at all times. Any time these conditions are not met, he/she must not drive on the job and must immediately report it to their manager. 

• The Company is a drug-free workplace. All employees are required to adhere to the Company’s drug-free workplace programs and policies. Pre-employment testing is mandatory. 

• The duties assigned, the hours worked, and the status of this position are subject to change as the needs of the company change.